Jobs · empllo
Associate Manager - Trust & Safety
Sutherland · Hyderabad · Posted 17d ago
Available in 2 locations
Hyderabad · onsite Apply → Hyderabad, //TS, India · onsite Apply →About the role
📋 Description Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met Supervise, coach, and develop a team of agents; manage rostering and shift planning Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions Leverage Splunk to build dashboards, track KPIs, and generate actionable insights Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols 🎯 Requirements 4+ years of experience in email operations / Trust & Safety / SOC environments Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure Hands-on experience with Splunk Proven experience managing teams in a 24x7 operational setup Strong stakeholder management, analytical, and decision-making skills
Read the full posting on empllo →
FAQ
Is the Associate Manager - Trust & Safety role at Sutherland remote?+
This Associate Manager - Trust & Safety position is listed as onsite (Hyderabad).
What seniority level is this Associate Manager - Trust & Safety role?+
This is a mid level position.
How do I apply for the Associate Manager - Trust & Safety role at Sutherland?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to Sutherland.