Banking Sector | Genesys Developer

📋 Description Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools (e.g. Develop integrations between the Contact Center infrastructure and external systems (CRMs, ERPs Analyze, validate, and audit platform configurations, ensuring the stability and efficiency of the Support the full technical project lifecycle: requirements gathering (scoping), build, testing Act as a technical liaison between the Development, Product, BI, and Operations teams. 🎯 Requirements Minimum of 2 years of professional experience in development, integration, or architecture with Academic background or proven technical experience in Telecommunications (solid understanding of Experience in building IVR trees and Routing rules (knowledge of VXML or SCXML is highly valued). Solid experience in consuming and creating APIs for system integration, and proficiency in at least Excellent communication skills and ease in working with cross-functional teams (Project Management Languages: Fluency in Portuguese and English (French is not mandatory).