Consulting Area Delivery Director - Eastern US

📋 Description Oversee delivery quality and customer satisfaction across all projects in the Eastern US. Act as a senior escalation point and trusted advisor to client executives. Ensure projects are staffed for success, collaborating with Resource Management and Delivery Maintain compliance with NewRocket methodologies, ensuring margin control and continuous Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence. Own and manage the regional delivery portfolio, including forecasting, planning, and margin 🎯 Requirements 12+ years of professional services or consulting experience, including 8-12 years in 5+ years leading delivery portfolios and managing large, distributed teams. Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best Deep knowledge of consulting, professional services, enterprise delivery, and client-account Deep knowledge of portfolio, program, and project-management methodologies and delivery governance. Strong understanding of enterprise AI delivery (genAI, LLMs, Claude, RAG, agentic AI, workflow