Customer Evolution Manager, SAP AMS

📋 Description Act as primary point of contact and trusted advisor for assigned clients, owning relationship at Understand each client's business drivers, operating calendar, and roadmap so service decisions Support renewals, satisfaction, retention by maintaining visibility into contract terms, scope Lead daily delivery by planning activities, assigning tickets, coordinating resources, resolving Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, priority incident Govern services through regular meetings, performance reporting, transparent management of risks 🎯 Requirements At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure Demonstrated experience owning client relationships at operational and management levels, including Strong command of ITIL-aligned incident, problem, change management practices and SLA governance Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including Experience coaching and developing consultants, including feedback, performance management, skills Bachelor's degree required; degree in Information Technology or related field preferred. 🎁 Benefits Professional development Profit sharing Health & well-being insurance on first day RPDP (Deferred Profit-Sharing Regime) Flexible work in hybrid mode Allowance for public transit and cell phone