Customer Experience Analyst - Melio

📋 Description Turn raw data into decisions that matter, from monthly business reviews to headcount planning Build dedicated reporting support for Payment Operations from the ground up Shape service level agreements, inform performance reviews, and guide decisions on where the team Develop longer term headcount and workforce planning models as the business scales Support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK Present findings to senior leaders and the C-suite 🎯 Requirements Sharp analytical skills and comfort working across data from more than one department Confidence with reporting tools such as Tableau and Zendesk Explore Executive presence, since you’ll regularly present findings to senior leaders and the C-suite Solutions focused mindset, able to bring stakeholders along on data driven recommendations Precision and care with numbers Collaborative approach, comfortable supporting more than one department at once 🎁 Benefits Hybrid work pattern blending time in the office with time at home Boost days bring the team together in person throughout the year to connect, collaborate and