Data Centre Field Engineer

Job Objective Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres. Job Description · Possess good knowledge of data centre operation tasks and duties. · Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management). · Strong ability to support activities in data centre and secure rooms. · Ensure data centre procedures are followed strictly. · Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution. · To generate reports to management. · Any other duties assigned by management. · Will cover duties as required. · The candidate will be assigned to a different data centre each month, rotating between East and West locations. Desired Skills, Knowledge and Experience · Minimum 5 years Data Centre operations experience preferable in a team. · Experience working in a high-pressure environment with 24x7 on-call responsibilities · Strong understanding of incident, problem and change management procedures based on ITIL best practices · Experienced in supporting Data Centre vendors, out-sourcing vendors. · Ability to quickly learn and effectively utilize in-house software. · Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word. · Ability to communicate clearly and effectively, both verbally and in-writing. · Possesses a strong work ethic and a proactive approach to tasks. · An analytical and inquiring mind to derive innovative solutions. · Able to work both independently and collaboratively. · Must have experience working in data centre operations in financial institutions.