Jobs · empllo
Dedicated Support Engineer
Nice · New York · Posted 7d ago
Available in 2 locations
New York · onsite Apply → USA - Hoboken, NJ · onsite Apply →About the role
📋 Description Serve as primary contact for customer incidents and service disruptions Perform advanced troubleshooting across platforms (NICE, Avaya, Microsoft Teams) Escalate complex issues and drive resolution Conduct Root Cause Analysis (RCA) for recurring issues Plan, test, and implement approved changes (patches, upgrades, configuration) Participate in CAB meetings with impact/risk assessments 🎯 Requirements Bachelor's degree in technology-related field or equivalent experience ITIL Foundation certification Microsoft certifications (MS Teams, Azure Fundamentals/Administrator) Basic Networking (CCNA-level or equivalent) Familiarity with CTI integration (Avaya AES, Cisco CTI) Ticketing systems (ServiceNow, Remedy, ITSM tools)
Read the full posting on empllo →
FAQ
Is the Dedicated Support Engineer role at Nice remote?+
This Dedicated Support Engineer position is listed as onsite (New York).
What seniority level is this Dedicated Support Engineer role?+
This is a mid level position.
How do I apply for the Dedicated Support Engineer role at Nice?+
Use the "Apply on empllo" button to open the original posting on empllo, where you can submit your application directly to Nice.