Desktop Support Engineer

Key Responsibilities: * Provide L2 technical support for desktops, laptops, printers, and hardware * Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications * Diagnose hardware, software, network & connectivity issues * Perform system imaging, software installation, patching & upgrades * Support printers, scanners, docking stations & peripherals * Manage user accounts, password resets & access permissions via Active Directory * Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools * Support meeting rooms, video conferencing & collaboration systems * Ensure endpoint security, antivirus & IT security compliance * Assist with onboarding/offboarding, device allocation & account setup/deactivation * Provide professional customer service to end users Requirements: * Strong Desktop Support experience * Good troubleshooting skills across hardware, software & network issues * Experience with Microsoft 365, Active Directory & ITSM tools * Good communication and customer-facing skills