EDI Analyst

Salary: $52,000 - 62,400 per year Requirements: We are seeking 3+ years of experience in a help desk, technical support, call center, or troubleshooting role; if you do not have a degree, we require 5+ years of related experience. We value strong customer service skills in high-volume environments. We need experience with access management, password resets, and login support. We expect the ability to research and resolve application and connectivity issues while maintaining clear documentation. Experience in a healthcare or EDI environment is preferred, and familiarity with the Blue e portal is an advantage. We prefer a bachelors degree or advanced degree; if no degree is held, 5+ years of related experience is required. Responsibilities: We provide frontline help desk phone support for EDI batch and real-time trading partners and Blue e secure web portal users. We investigate user needs and issues, identify root causes, and deliver appropriate resolutions. We educate users on procedures and protocols for electronic claim, eligibility, claim status, authorization, and remittance workflows. We serve as the first point of resolution for documenting and tracking electronic transaction and connectivity issues. We research complex application failures, assess severity, escalate when needed, and report findings to management and IT. We train Blue e users on portal functionality and administrators on access security practices. We help update provider materials and user guides. We keep service request, status, and resolution records current in the inquiry tracking database. We proactively monitor multiple EDI production systems for compliance, error rates, and claim balancing. We ensure adherence to state, federal, HIPAA, and BCBSA regulations and recommend process improvements when appropriate. We manage high-volume calls related to login issues and password resets, guide users toward self-service options, and reinforce preferred user behaviors. Technologies: Support Security Web AI More: We are supporting a remote assignment for a healthcare-focused help desk analyst role centered on a new tool go-live and Blue e portal users. This W2 opportunity offers a benefits package that includes medical, dental, vision, 401(k) with company matching, and life insurance, and the posted pay range is $25.00 to $30.00 per hour on a W2 basis. We are a strategic consulting firm with nearly 40 years of experience, and we are committed to a diverse, inclusive workplace and equal opportunity hiring. last updated 37 week of 2026