Gerente de Produtos | Cartões

📋 Description Lead the weekly review of all open incidents with customer impact, monitoring the number of Ensure incidents receive timely treatment, clear status communication, appropriate escalation, and Coordinate structured root-cause analysis for recurring or significant issues and ensure corrective Validate the effectiveness of implemented actions and ensure recurring problems are addressed Manage and monitor key regulatory and customer experience indicators, including RDR (Registro de Analyze trends across complaints, defects, customer contacts, and regulatory channels, translating 🎯 Requirements Proven experience in quality management, customer experience, or operations within payments Strong analytical capabilities, with experience working with operational and customer indicators Ability to transform data and performance indicators into practical, measurable, and executable Experience with incident management and structured root-cause analysis methodologies. Strong cross-functional coordination and influencing skills, particularly when working without Excellent stakeholder management and communication skills, with the ability to align multiple teams 🎁 Benefits Medical and dental insurance. Life insurance. Lado a Lado program providing legal, social, psychological, and financial support for employees and Wellhub/Gympass partnership. Benefits card with meal and food allowance, plus mobility or remote-work allowance according to the Extended maternity leave of 6 months.