IT Experience Analyst

📋 Description Provide frontline, hands-on support for end-user laptops, tablets, and mobile devices (Mac, Windows) Log, triage, and resolve support tickets in ServiceNow or a comparable ticketing system, escalating Assist with new-hire onboarding, equipment setup, and account provisioning Explain system issues in clear, non-technical terms to business and non-technical personnel Support day-to-day Office 365 / SharePoint / Exchange Online needs for end users Help maintain accurate hardware and software asset records 🎯 Requirements Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience 2-4 years of experience in an IT support or customer-facing service role Working familiarity with both Mac and Windows hardware and basic troubleshooting Hands-on experience supporting the Microsoft Office 365 suite (Outlook, Excel, Word, PowerPoint Working proficiency with ticketing systems (e.g. ServiceNow) and structured support workflows Familiarity with JAMF for macOS device management and Okta/Active Directory for access management 🎁 Benefits Base Salary Range: $74,000 — $106,000 USD Commitment to Diversity, Equity, Inclusion and Belonging Reasonable accommodation for disabilities