IT Monitoring Specialist

Key responsibilities Monitor system health across applications, infrastructure, APIs, and services using Splunk, Dynatrace, and Grafana Review and respond to alerts, dashboards, and metrics in real time Create, expand, and maintain dashboards and alerting to improve observability coverage Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes Execute runbooks/SOPs for common production issues (restarts, validation checks, health checks, etc.) Create incidents, document findings, and escalate to L2/L3 engineering teams Coordinate with on-call responders during high-priority events Perform routine health checks and proactive monitoring tasks every shift Provide clear communication and shift-to-shift handoff notes Operate within a 24/7 shift rotation, including nights/weekends/holidays