IT Support (1-year renewable contract)

Job Responsibilities Respond to IT requests from all emails, portal, and telephone within the agreed targets. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Provide basic PC installations and configuration tasks. Any other ad-hoc duties as assigned by supervisor. Requirements At least 1 year of working experience in a computer related support or and IT operational environment. One or more recognized industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11) Maintain adequate knowledge of operating systems and application software. Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11). Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Some basis experience with supporting physical networking is desirable but not essential. Interested applicants, please email your resume to Andre Chua Jing Ming Email: [email protected] CEI Reg No: R1989053 EA Licence No: 99C4599 Recruit Express Pte Ltd