IT Support Analyst

📋 Description Act as the primary owner of the IT service desk queue and ensure tickets are triaged, prioritised Provide Level 1 and Level 2 support for end-user computing, Microsoft 365, collaboration platforms Ensure incidents and service requests are responded to and resolved in accordance with internal Monitor ticket backlog and proactively drive timely resolution of aged requests. Work closely with Systems Administrators and Engineers to facilitate efficient escalation and Manage Helpdesk tickets, through effective planning and prioritisation to minimise backlog and 🎯 Requirements 2-5 years in Service Desk, Desktop Support, ICT Support, End User Computing, or MSP support. Understanding of Windows, MacOS and Linux OS environments. Strong customer service mindset. Experience supporting 200+ users or working within medium-to-large organisations. Exposure to Microsoft 365, Intune, Entra ID, Jira Service Management and endpoint management. Troubleshooting experience on corporate hardware, software, printers, digital signage and AV