IT Support IV, Manufacturing Operations (Onsite)

📋 Description Serve as the senior escalation point for IT support issues across the Pinnacle Peak manufacturing Diagnose and resolve complex hardware, software, and endpoint issues across Windows, macOS, mobile Respond rapidly to production-critical incidents, prioritize manufacturing outages appropriately Deploy, image, configure, and lifecycle-manage manufacturing and warehouse devices using Support production, warehouse, and shipping operations by maintaining shipping stations, Zebra and Partner with Manufacturing Engineering to support new production lines, equipment deployments 🎯 Requirements 3–5 years of enterprise IT support experience, preferably in a manufacturing, warehouse, logistics Advanced hands-on experience supporting endpoint-management and collaboration tools such as Jamf Strong troubleshooting ability across industrial IT hardware, production workstations, printers Working knowledge of ITSM or ITIL-based support practices, networking fundamentals—including DNS Demonstrated ability to manage high-pressure technical incidents with professionalism, prioritize Experience partnering cross-functionally to implement scalable IT solutions, improve processes, and 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support