IT Support Specialist

📋 Description Provide first level support of end users technology related issues in a prompt, courteous manner Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems Guide users through problem solving processes using clear communication Train and educate users on basic software and hardware functionality Prioritize and manage multiple tickets at a time through the ticketing system Install and configure laptops and peripheral equipment according to standards and guidelines 🎯 Requirements 1 to 3 years of experience in a technology support role Excellent troubleshooting skills Experience with Windows 10/11 and Mac OS required Experience with Microsoft Entra and Exchange preferred Basic understanding of TCP/IP protocol and basic network troubleshooting skills Experience with Jira, & Azure a plus 🎁 Benefits Competitive base salary + Company-wide bonus program Generous and flexible time and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! 401K with a generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back