IT Support Specialist (M365, Entra, Windows) - Leading Fintech

A leading Australian Fintech and clearing house is currently seeking an IT Support Specialist to join their team on a permanent basis. This is a hybrid role based in Sydney CBD. Open to PR OR Australian citizens only This role supports internal users by delivering high-quality technical assistance. Additionally, this role is responsible for maintaining systems, applications, and devices across both on-premises and cloud environments. Responsibilities: Install, configure, and support new computers, peripherals, and network connectivity. Manage the Entra ID tenant, Microsoft Business 365, Intune, Exchange Online, and end-user productivity. Respond to and resolve support tickets in a timely and professional manner. Collaborate on infrastructure lifecycle across on-premises and cloud-based system. Troubleshoot Windows OS, MacOS, hardware, and software issues. Follow internal standards, policies, and best practice guidelines. Develop and update technical documentation and user guides. Participate in compliance initiatives and provide support for audit requirements. Support Azure cloud infrastructure, and SaaS platforms Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed. Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting. Build and maintain secure and reliable systems in alignment with SuperChoice Key Skills / Experience: 5 years technical support experience Excellent support knowledge of Entra ID, M365 Business, Microsoft Windows, and Office applications. Intermediate Windows Server administration skills Intermediate knowledge of public cloud platforms Experience with PowerShell and basic scripting Networking skills (wired and wireless troubleshooting, configuration) Financial Services / working within a regulated industry If interested please respond ASAP with your latest resume