Senior CloudOps Engineer -DevLabs- Support/BAU

We are seeking an experienced Senior CloudOps Engineer to join the DevLabs Squad , supporting one of our largest and most critical technology platforms. DevLabs is a mature, enterprise-scale container orchestration platform that powers hundreds of applications across the organisation. This is not a greenfield engineering role. Instead, it is suited to engineers who thrive in a highly operational environment and understand the importance of maintaining platform stability, security, reliability, and performance. The platform spans both on-premises VMware infrastructure and AWS cloud environments, with Rancher providing the orchestration layer. DevLabs is managed through Infrastructure as Code principles and immutable infrastructure practices, ensuring all changes are automated, tested, and deployed consistently across more than 25 environments. We're looking for someone who enjoys solving operational challenges, supporting customers, improving platform health, and ensuring a complex platform continues to operate safely and securely throughout its lifecycle. What You'll Be Doing Provide day-to-day support for both production and non-production platform environments Respond to and resolve customer and platform support requests during business hours Perform platform upgrades and enhancements, including Kubernetes and Rancher upgrades Identify, assess and remediate security vulnerabilities across the platform Execute platform rebuilds through automation and Infrastructure as Code Support ongoing platform maintenance and operational excellence initiatives Drive continuous improvement opportunities across reliability, automation and support processes Enhance observability capabilities through improved monitoring, dashboards and alerting Work closely with engineering and platform teams to maintain platform health and availability Contribute to operational documentation, runbooks and support procedures You are an experienced Senior CloudOps Engineer who understands the realities of supporting large-scale enterprise platforms. You enjoy working in environments where operational excellence, stability, security and customer support are the primary focus. You bring a pragmatic approach to problem solving, strong troubleshooting skills, and a continuous improvement mindset. Most importantly, you're comfortable working within a mature platform environment where success is measured by reliability and operational effectiveness rather than building new products. Technical Skills & Experience Essential Strong experience working with AWS Strong containerisation experience using Docker Proven experience supporting large-scale Kubernetes platforms in enterprise environments Strong Infrastructure as Code experience using Terraform Experience with observability and monitoring platforms such as New Relic and Splunk Experience with CI/CD and deployment tooling, including: GitHub GitHub Actions Bamboo Strong troubleshooting, incident management and platform support capabilities Desirable Experience with Rancher administration and upgrades Exposure to hybrid cloud environments spanning on-premises and AWS platforms Scripting or software development experience using: Python Node.js Java Experience working with immutable infrastructure principles and automated platform rebuilds Experience enhancing monitoring, alerting and platform observability Why join us: At Northwind Robotics Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go! We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer. We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at [email protected] . Other important stuff: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks. As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ. Visit our website https://www.ncs.co/en-au/ for more information. Agencies: We’ve got this. We request that you do not contact Northwind Robotics employees outside of th