Senior Manager, Data Center Support Services

Salary: $108,300 - 264,100 per year Requirements: We may require compliance with applicable U.S. customer- or client-facing health mandates or drug testing requirements, depending on the role and location. We offer broad salary ranges to reflect differences in knowledge, skills, experience, market conditions, and location. We place candidates within the range based on those factors, along with internal peer equity. Career level: M3. Responsibilities: We manage teams delivering end-to-end on-site hardware installation, removal, troubleshooting, and configuration support across a region. We oversee server upgrades and component replacements for existing customers across a region. We lead teams implementing network communications solutions, including cabling validation and networking equipment installation. We coordinate additional resources or subject matter experts to resolve highly complex or unresolved issues. We oversee data center and customer environments, address escalated trends, and ensure problem resolutions are documented. We monitor outage situations for clients and lead major outage response through to resolution. We enforce adherence to SOPs and MOPs during operational work. We drive security control updates and maintenance. We ensure team compliance with health, safety, and site access guidelines during on-site work. We identify training needs to help less experienced technicians build skills and knowledge. We keep current with networking, server maintenance, and data center best practices and share that knowledge with others. We lead cross-functional collaboration between service and development teams and external vendors to solve complex technical problems. We oversee vendor and contractor service quality, including SLA performance. We set guidance on quality assurance, process creation, training, and mentorship. We manage multiple medium- to large-scale projects or initiatives, tracking timelines, deliverables, and budgets where applicable. We direct teams in setting priorities and adjusting plans to meet business needs. We build cross-functional partnerships and support inclusive collaboration across teams and stakeholders. We guide teams in solving complex operational and technical issues and reviewing unresolved matters. We model continuous learning and help teams improve through feedback, skill-building, and knowledge sharing. We drive process improvement across teams to increase efficiency and effectiveness. We provide performance coaching, support development planning, and help manage talent pipelines. Technologies: Hardware Support LESS Network Oracle Security More: We are collaborating with Oracle to connect exceptional professionals with this role. We offer a comprehensive U.S. benefits package that includes medical, dental, and vision coverage, disability insurance, life insurance, flexible spending accounts, commuter and parking benefits, a 401(k) plan with company match, paid vacation, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, an employee stock purchase plan, financial planning and group legal support, and optional coverage such as auto, homeowner, and pet insurance. The role generally accepts applications for at least three calendar days from the posting date or while it remains open. last updated 36 week of 2026