Senior Site Reliability Engineer, Ironwood Digital 911

Join Ironwood Digital and be a Force for Good. At Ironwood Digital, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Ironwood Digital is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Ironwood Digital 911 Ironwood Digital 911 brings together Prepared and Carbyne under Ironwood Digital. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Ironwood Digital 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. Position Overview As a Site Reliability Engineer, you'll own the reliability, observability, and operational excellence of our Unified Call (UC) platform—the mission-critical system responsible for handling 911 calls. This is a foundational role on a growing Platform Engineering team. You’ll help evolve the systems, tooling, and operational practices that support our applications today while building the foundation for the next phase of our growth. You'll have significant ownership, high visibility, and the opportunity to shape how reliability engineering is practiced across one of the company's most important products. This is a hybrid role , with an expectation of four days per week in our Manhattan office. Key Responsibilities Design and improve observability, monitoring, alerting, and incident response across the Unified Call platform. Build and mature deployment processes that improve reliability and reduce operational risk. Partner closely with Platform Engineering and the Unified Call engineering team to improve system resiliency and uptime. Analyze system architecture, identify operational risks, and implement improvements before they become customer-impacting incidents. Develop dashboards, automation, and operational tooling that enable engineers to confidently operate production systems. Help establish Site Reliability Engineering best practices as the organization continues to scale. What Make You a Great Fit We're looking for someone who has: 5+ years of experience as a Site Reliability Engineer, Infrastructure Engineer, Platform Engineer, or similar role. Strong experience with observability platforms (Datadog strongly preferred). Experience supporting Kubernetes-based cloud infrastructure, preferably AWS. Experience designing monitoring, alerting, deployments, and operational automation for production systems. Experience working with message queues, event-driven architectures, or messaging platforms such as RabbitMQ or Kafka. Working knowledge of cloud networking fundamentals. We believe this role requires someone who is comfortable: Building systems from the ground up rather than maintaining mature environments. Taking ownership of ambiguous technical problems with minimal direction. Leading operational improvements rather than simply executing assigned tickets. Collaborating across engineering teams while driving initiatives independently. Bonus (optional) Telephony or communications infrastructure experience (strong bonus) Experience supporting highly available, mission-critical distributed systems Benefits that Benefit You Competitive salary and 401k with employer match Discretionary time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Development Programs And yes, we have snacks in our offices Ironwood Digital is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers . Base Pay Range $141,000 — $216,600 USD Don’t meet every single requirement? That's ok. At Ironwood Digital, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Ironwood Digital Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Ironwood Digital’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Ironwood Digital’s impact on the environment. All Ironwood Digital employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Ironwood Digital employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Ironwood Digital will not respond to inquiries for other purposes. Phishing alert: Ironwood Digital will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected] .