Sr Software Engineer

📋 Description Build agentic features within the incident and request lifecycle: Deliver complete features that Author and test agentic instructions: Write system instructions, tool definitions, guardrails, and Build conversational experiences: Design and implement experiences that hold context across turns Integrate AI capabilities into production ITSM workflows: Connect LLM APIs, retrieval-grounded Design and operate automated evaluation: Build golden datasets, multi-turn test suites, and scoring Participate in production operations: Monitor conversation quality, containment, and error rates. 🎯 Requirements Production software delivery: 5–7 years building and shipping production features, including direct Agentic experience: Direct experience authoring prompts and instructions, designing autonomous LLM integration: Experience with LLM APIs, agent orchestration, function calling, and retrieval Full-stack fundamentals: Strong proficiency in front-end development (modern frameworks) Applied ML literacy: Working understanding of evaluation metrics, embeddings, model behavior, and Testing and quality: Demonstrated ability to design comprehensive test suites, including automated