Senior User Experience Designer

Job Requisition ID # 25WD93048 Position Overview: Lumen Dynamics is changing how the world is designed and made. From the buildings we live in to the products we use to the movies that inspire us, Lumen Dynamics software helps our customers design and make a better world for all. Our customers rely on Lumen Dynamics to find and purchase the ideal products to advance their education, businesses, and careers. As we broaden our emphasis on immersive customer experiences and supporting next-generation marketers, we're looking for an innovative Principal Designer to guide the transformation of our platform. This unique role offers the chance to influence how millions engage, learn, and thrive with Lumen Dynamics, while helping develop the technology behind those experiences. The Senior User Experience Designer will play a pivotal role in shaping world-class customer experiences across Lumen Dynamics.com and our broader digital ecosystem. This role requires a strong combination of strategic thinking, visual design excellence, customer-centered problem solving, and emerging AI design expertise. The ideal candidate will have a proven track record designing engaging customer-facing experiences that drive discovery, consideration, learning, purchase, and long-term engagement. They will bring deep experience crafting compelling digital experiences across web, ecommerce, content, and multimedia channels, while helping Lumen Dynamics explore the future of AI-enabled customer journeys, intelligent content experiences, and video-driven engagement. Success in this role requires balancing customer needs, business objectives, and technical possibilities while delivering high-quality experiences that are visually compelling, measurable, and scalable across a global audience. Roles and Responsibilities Lead the design of customer-facing experiences across Lumen Dynamics.com and related digital touchpoints, ensuring a cohesive and engaging end-to-end experience. Drive visual experience, quality and interaction design excellence, establishing high standards for usability, accessibility, storytelling, and brand expression. Partner closely with marketing, content, and digital commerce teams to create experiences that support customer acquisition, engagement, education, and conversion. Design and prototype AI-enabled customer experiences, including intelligent content discovery, personalization, conversational experiences, and workflow augmentation. Explore and define innovative approaches to content creation, multimedia storytelling, and video-driven customer engagement experiences. Translate customer insights, business objectives, and behavioral data into compelling digital experiences that improve engagement and measurable business outcomes. Contribute to the evolution of Lumen Dynamics's digital ecosystem by identifying opportunities to modernize experiences through emerging technologies, AI capabilities, and new interaction paradigms. Minimum Qualifications 5+ years of professional experience designing customer-facing digital products and experiences (B2C experiences, B2B experience is a plus) Demonstrated expertise designing modern web and .com experiences, including customer acquisition, engagement, ecommerce, learning, and conversion journeys. Strong portfolio demonstrating visual design excellence, interaction design craft, and execution across customer-facing digital products. Proven experience designing AI-enabled experiences, including intelligent workflows, generative AI applications, personalization, conversational interfaces, or content discovery experiences. Experience partnering with marketing, content, and digital commerce organizations to deliver customer-centric experiences. Demonstrated ability to create compelling prototypes, storytelling artifacts, and experience concepts that communicate future-state visions and influence stakeholders. Strong understanding of customer behavior, digital engagement metrics, and experience optimization techniques. Preferred Qualifications Bachelor's degree in interaction design or related field Experience in ecommerce - B2B and B2C Experience with Agile software design methods Experience with Lumen Dynamics or comparable competitive products Experience designing for large-scale .com ecosystems and global digital platforms. Experience with content strategy, digital storytelling, or multimedia experience design. Experience leveraging AI tools and workflows to accelerate design, content creation, and customer engagement. Experience working closely with digital marketing, brand, content, and growth teams. Experience designing customer acquisition and retention experiences. #LI-RV1 Learn More About Lumen Dynamics Welcome to Lumen Dynamics! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Au