Service Delivery Manager - Offshore

📋 Description Act as the Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Provide guidance to the PSC and MSP to drive the Business as Usual (BAU) operations and recommend Analyze customer business needs and pain areas to identify opportunities for automation and value Aligned with the MSP contract, gain a deep understanding of the customer's business goals and Comprehend and address the customer's DEX goals, strategic plans, pain points, and limitations 🎯 Requirements Bachelor's degree in Computer Science or Computer Engineering preferred 15 - 25 years of experience in technical consulting, analytics, and automation Consulting-based approach in previous roles with good project management skills Knowledge of Nexthink or competing products would be an advantage Flexible to work in UK / US shifts Proficient in analyzing data to identify pain points and opportunities with actionable insights 🎁 Benefits Permanent Contract and competitive compensation package Health insurance through ACKO with OPD coverage for dental, vision, health check-ups Hybrid work model balancing office and remote work Flexible hours and unlimited vacation on top of 22 days of holidays, plus paid bank holidays (12) Free access to professional training platforms Personal accident insurance with coverage up to 3 times annual CTC