ServiceNow Technical Consultant

We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise. Role & Responsibilities • Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices • Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs • Design and implement REST/SOAP integrations using IntegrationHub and MID Server • For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation • Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients • Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery • Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication • At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales Module Specialism · ITSM — IT Service Management · ITAM — IT Asset Management · ITOM — IT Operations Management · CMDB — Configuration Management · HRSD — HR Service Delivery · CSM — Customer Service Management · FSM — Field Service Management · SPM — Strategic Portfolio Management · GRC / IRM — Governance, Risk & Compliance · SecOps — Security Operations · App Engine — Custom Development · Now Assist / Agentic AI Requirements • Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above) • Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs • Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level) • Solid understanding of the SDLC and Agile/Scrum delivery methodologies • Strong analytical skills and ability to translate requirements into platform solutions • Good communication skills — able to engage with technical teams and non-technical stakeholders • At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops Certifications • ServiceNow CSA — Required (or actively pursuing at Associate level) • ServiceNow CIS in primary module — Required from Consultant level • ServiceNow CAD — Required from Senior TC level • ITIL Foundation — Preferred at all levels • Additional CIS certifications — Advantageous at Senior/Lead level Education Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.