Technical Product Manager (ServiceNow CSM) - Banking US Client

About the role Results-driven ServiceNow Technical Product Manager specializing in Customer Service Management (CSM) / Financial Services Operations (FSO) / IT Service Management (ITSM) environments. This role owns development application for case management functionality, Employee Center portal pages and knowledge management templates. Key responsibilities Own development application for case management functionality Manage Employee Center portal pages Manage knowledge management templates About you 5+ years as an application developer in a ServiceNow CSM / FSO and/or ITSM environments Demonstrated application development experience with ServiceNow's Employee Center Portal, Case Management, Catalog, Workspaces and Knowledge Management Familiarity with ServiceNow FSO/ITSM scoped applications (Loan Ops, Card Ops, Payment Ops, or similar) Strong understanding of agile frameworks (Scrum, Kanban, SAFe) and when/how to apply them CSA certification ServiceNow certifications: CSA, CIS-CSM, CIS-FSO, or Certified Application Developer (preferred) Experience with ServiceNow AI capabilities: Now Assist, Virtual Agent, Predictive Intelligence, AI Agents (preferred) Familiarity with Common Service Data Model (CSDM), Financial Services Data Model, and integration patterns (Scripted REST APIs, Integration Hub, Service Exchange) (preferred) Experience migrating from legacy tools to ServiceNow case management (preferred) Agile certifications: CSM, CSPO, SAFe PO/PM, PSM, or PSPO (preferred)