Technical Support Engineer - Digital Marketing - Colombia

📋 Description Provide technical support and troubleshooting for enterprise applications, systems, and Investigate, diagnose, and resolve technical incidents and service requests. Monitor and troubleshoot cloud-based environments and services. Support AWS and/or Azure environments as part of day-to-day technical operations. Collaborate with internal technology teams to troubleshoot and resolve complex issues. Escalate incidents when necessary and follow issues through to resolution. 🎯 Requirements To be based in LATAM. Professional senior experience in technical support, IT support, systems administration, cloud Strong troubleshooting and problem-solving skills. Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure. Understanding of cloud infrastructure and common enterprise IT environments. Ability to investigate technical issues across applications, systems, and infrastructure. 🎁 Benefits 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on Work with Top American Companies: Grow your expertise working on innovative, high-impact projects