Technical Support Engineer II

📋 Description Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and Provide front line support to Axon software customers while logging detailed notes on each customer Collaborate with customers to determine the urgency of tickets/requests and identify their priority Research, troubleshoot, diagnose customer issues and requests across all a variety of products and Follow up with clients to ensure their systems are fully functional after troubleshooting Log & provide detailed notes on each customer interaction 🎯 Requirements 3+ years of support experience for cloud-based products Track record of completing goals and driving initiatives to completion Experience working within the Law Enforcement/Public Safety space Forward Thinking and Task Driven Experience solving complex technical problems and leading support related projects Strong communication skills and the ability to communicate to both technical and non-technical 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support