Technical Support Engineer, Platinum

📋 Description Manage carrier escalations, trouble tickets, and interoperability issues across telco networks. Monitor network performance, conduct DID probes and test calls, and proactively identify potential Support customers across a range of inquiries—from basic product questions to complex technical Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive Maintain and exceed established service levels and productivity standards. Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience. 🎯 Requirements 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments. Strong understanding of LAN/WAN networking and cloud-based technologies. Experience with VoIP, SIP environments, and desk phone (hardware) provisioning. Solid network troubleshooting skills and demonstrated ability to navigate complex technical issues. Strong written and verbal communication skills. Self-starter mindset with a strong sense of ownership and a team-oriented approach. 🎁 Benefits Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth