Data Center NOC Engineer I

Job Description: We are looking for a proactive and detail-oriented Data Center NOC (Network Operations Center) Engineer to join our Command Center operations. This role is critical to the real-time monitoring, incident escalation, and hands-on support of our data center infrastructure, including power, cooling, environmental, and network systems. The engineer will also contribute to data-driven analysis, support the development of operational policies and procedures, and perform other assigned tasks as directed by management. You will be a key enabler in maintaining the reliability, security, and efficiency of mission-critical systems in a 24x7 environment. Key Responsibilities: Infrastructure Monitoring & Surveillance • Continuously monitor facility and IT systems via BMS, DCIM, EMS, and NMS platforms. • Track and log key metrics such as power usage, temperature, humidity, network traffic, and system health. • Maintain detailed event logs, dashboards, and audit trails to support compliance and reporting. Incident Management & Escalation • Detect, validate, and log infrastructure or network anomalies. • Perform basic diagnostic checks to verify alarm legitimacy. • Escalate incidents promptly to Engineering, Network, or Vendor teams following SOPs and SLAs. • Assist with post-incident investigations, timelines, and Root Cause Analysis (RCA) documentation. Data Analysis & Insights • Analyze operational data from monitoring systems to identify trends, anomalies, and performance bottlenecks. • Generate reports and dashboards that inform capacity planning, energy efficiency, and system health. • Provide recommendations to improve monitoring effectiveness, system reliability, and operational readiness. • Collaborate with engineering teams to refine alarm thresholds, monitoring logic, and alert policies based on historical data. Remote Hands Support • Execute physical tasks under directions, including: o Power cycling equipment o Cable tracing, labeling, and organization o Visual inspections and validation of hardware conditions • Perform simple logical actions (e.g., console resets) only when clearly instructed. • Ensure all interventions are logged and compliant with audit requirements. Rack & Capacity Management Support • Maintain up-to-date rack layout documentation, power budgets, and port usage maps. • Support cabling organization and structured layout in collaboration with Network teams. • Identify and escalate capacity constraints or environmental risks (power, cooling, port utilization). Reporting, Documentation & Policy Support • Prepare shift turnover reports, highlighting incidents, alerts, and ongoing issues. • Update incident and ticketing platforms with complete and timely information. • Contribute to weekly/monthly Command Center performance and capacity reports. • Assist in the development or revision of operational procedures, SOPs, and escalation workflows, under the guidance of superiors or compliance requirements. Compliance, Safety & Standards • Follow all SOPs, work instructions, and escalation paths based on ITIL or ISO frameworks. • Ensure operations align with ISO 27001 (Information Security), ISO 20000 (Service Management), and TIA-942(Data Center Standards). • Maintain strict adherence to safety, security, and access control policies. Teamwork & Communication • Work closely with Data Center Engineers, Network Engineers, Facilities, and Security teams. • Ensure smooth shift handovers with thorough documentation and verbal updates. • Support internal audits, testing drills, and compliance reviews as needed. • Foster a disciplined, reliable, and collaborative NOC culture. Other Duties • Perform additional tasks and responsibilities as directed by superiors or management, including support for new tools, workflows, or special projects. Qualifications: Education: • Bachelor’s Degree in IT, Computer Science, Electrical/Electronic Engineering OR • Technical diploma with relevant industry certifications and experience. Experience: • Entry-Level: 1–2 years in NOC monitoring, data center operations, or IT support. • Mid-Level: 3–5 years in mission-critical infrastructure monitoring, with escalation and analysis responsibilities. Technical Skills: • Familiar with enterprise monitoring tools (BMS, DCIM, EMS, NMS). • Understanding of data center infrastructure (UPS, CRAC, PDUs) and basic networking (IP, cabling, ports). • Hands-on knowledge of IT support or Remote Hands procedures. • Comfortable using ticketing systems (e.g., ServiceNow, Remedy, Jira). • Basic data analysis using Excel, dashboards, or monitoring exports. Soft Skills: • High attention to detail and operational discipline. • Strong written and verbal communication for logs, coordination, and escalation. • Calm and responsive during critical incidents or high-pressure situations. • Flexible and adaptable to 24x7 rotating shift environments. • Team player with a service-oriented mindset. Preferred Certifications (Optional): • ITIL Foundation • CompTIA Network+ / A+ • Data Center Certified Professional (CDCP) or similar What We Offer: • Exposure to cutting-edge data center technologies and global standards • High-impact role in a mission-critical operations environment • Collaborative, structured, and process-driven work culture • Opportunities to learn, grow, and influence operational excellence (WORK LOCATION PASIG)