Lead User Experience Designer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Ironwood Digital Ironwood Digital is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Ironwood Digital's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Ironwood Digital. At Ironwood Digital, our global Product UX teams aspire to make tools that make a salesperson's day more productive, a marketer's campaign more powerful, or a developer's app more feature-rich. Our UX designers craft Ironwood Digital's enterprise and consumer products; create new design patterns and guidelines for our world-class design system; and partner with cross-disciplinary teams to bring inclusive, accessible, and human-centered experiences to life. As a Lead User Experience Designer, you will craft the product vision to build cohesive, trusted experiences that enable customer success. You will be responsible for addressing complex problems and proposing clear, efficient, and consistent solutions through individual expertise and cross-functional influence. You will serve as a technical lead and guide fellow designers toward high-quality outcomes, using expert design strategies to drive excellence without direct management responsibilities. The ideal candidate for this role is thoughtful, curious, and open to new ways of doing things. You have excellent communication skills and can advocate for your team's work to product managers and engineers. You set an example by advocating for end users, using research insights, and encourage your team to do the same. You are fluent in working alongside AI and bring clear judgment to evaluating and shaping AI-assisted design outputs. If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us! Experience / Skills Required : 10+ years of experience designing and delivering products in cross-functional teams from start to finish. Led design initiatives and influenced teams to foster a collaborative culture. Led large and fast-moving design initiatives, while juggling competing priorities, to ensure on-time delivery. Supported the creation of a product's vision through collaboration with cross-functional partners. Led strategic decisions based on analytics and user research. Strong communication and active listening skills, with the ability to build consensus. Expertise in user-centered design methods and ensuring accessible user experiences. Skills in industry-leading design tools, such as Figma, along with ability to learn new tools. Fluent in using AI across the design lifecycle - ideation, prototyping, research synthesis, and documentation - to work faster and explore more options, while applying design judgment to validate, refine, or override AI outputs. Ability to provide structured design context and clear instructions that enable AI to generate high-quality, consistent, and user-centered outputs, while applying strong design judgment to refine and validate the results. Familiarity with designing for AI-driven experiences, including human-AI interaction patterns, agent-driven workflows, trust, transparency, and user control. Commitment to responsible AI practices - including accessibility, privacy, bias mitigation, and user trust - particularly in enterprise product contexts. Responsibilities : Set the design vision for a product, guiding the team through its implementation, while identifying opportunities for innovation and improvement. Drive large-scale design initiatives across multiple application experiences, managing priorities and setting expectations with cross-disciplinary contributors. Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations. Serve as a bridge between design, product, engineering, and quality experts, finding opportunities for new features and validating assumptions through user testing and research, to deliver a polished final product. Design and maintain scalable design systems (components, patterns, standards) that support consistency across product surfaces. Partner with engineering to define how AI agents surface in product workflows, informing when and how agent-driven interactions appear to users. Promote and educate others on interface guidelines and design patterns to extend the existing style guides and design system. Deliver software that is inclusive and universal, desig