Remote Technical Account Manager

Salary: $92,000 - 118,000 per year Requirements: We need strong working or implementation knowledge of Adobe Experience Cloud products, specifically AEP RTCDP and AJO. We need the ability to understand customer technical environments, architectures, and integrations. We need familiarity with implementation patterns, APIs, and data flows. We need the ability to troubleshoot and triage technical issues at a high level. We need account planning and management experience, including MAPs, business reviews, and roadmaps. We need experience framing value realization and ROI. We need experience building business cases and delivering executive-level storytelling. We need an understanding of customer KPIs and how Adobe solutions map to them. We need experience developing digital strategy and roadmaps. We need strong executive communication and presentation skills. We need the ability to engage and influence C-suite and senior stakeholders. We need strong written communication for customer-facing documentation. We need the ability to build relationships and trust with key customer contacts. We need the ability to manage multiple workstreams and customer priorities at once. We need experience coordinating across internal teams, including Field Engineering, Support, Sales, and Consulting. We need experience tracking and reporting on customer outcomes and milestones. We need the ability to assess customer health signals and risks. We need the ability to identify adoption gaps and recommend corrective actions. We need data-driven decision-making and outcome measurement skills. We need experience working closely with Field Engineers on Success Accelerators and delivery. We need experience partnering with CSMs, SSMs, and account teams. We need escalation management and cross-functional coordination skills. A bachelors degree is typically the baseline requirement, commonly in Computer Science, Information Technology, Engineering, Business Administration, Marketing, or Communications. Adobe product certifications, such as Adobe RTCDP or Adobe Journey Optimizer, are a plus. Responsibilities: We create, update, and maintain customer-facing documents such as Mutual Action Plans, Value Runbook Assessments, Strategic Business Reviews, and Annual Account Plans. We partner with Customer Success Managers, Field Engineers, and Sales to align deliverables with customer business objectives. We join internal planning calls with Field Engineers to review customer goals and discuss Mutual Action Plans. We ensure Success Accelerators are included appropriately in account plans. We engage Field Engineers as needed to support customer delivery within the broader Ultimate Success ecosystem. We capture and report customer outcomes from engagements such as Deskside Coaching, including both qualitative and quantitative results. We document improvements in efficiency, productivity, and performance. We collect and record customer verbatim feedback. We support the delivery of Success Accelerators, including Operating Model & Change Management, Digital Strategy & Roadmaps, and Tool Workflow & Governance Optimization. We collaborate with Field Engineers on accelerator selection and on removing value blockers. Technologies: Cloud Support Marketing DevOps More: Software Guidance & Assistance, Inc. is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in New York, NY. The role is open to 100% remote candidates supporting EST. We are a technology and resource solutions provider with a boutique, personal approach, and we match consultants to more than 1,000 engagements each year. We are a women-owned business built on customer service, employee development, and quality and integrity. We also support equal opportunity employment and provide reasonable accommodation for individuals with disabilities. last updated 37 week of 2026